Frequently Asked Questions
Everything you need to know about your OTRUSA shopping experience.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $75 within the continental United States. For orders under $75, a flat rate of $7.95 applies.
What is your return and exchange policy?
We want you to love your fit. If you are not satisfied, you can return or exchange unworn items with original tags attached within 30 days of delivery. Please note that jewelry and final sale items are non-returnable.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. Because we curate various designer labels, we recommend checking the specific measurements for each garment to ensure the perfect fit.
What payment methods do you accept?
OTRUSA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
How can I track my order once it has shipped?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package's journey in real-time.
Are your products ethically sourced?
At OTRUSA, we prioritize partnerships with manufacturers who adhere to fair labor practices and sustainable production methods. We are committed to transparency and high-quality craftsmanship in every piece we sell.